Q: Your system looks great. Can we place the order with the factory and we pay you for conducting the process control?
A: The answer is negative. Without a purchasing contract from our company with the factory, we lose the legal handle to apply our process control mechanism with the factory. We buy and own the products from factories before we sell them to the customers, so that we have the right to monitor and control the process of manufacturing.
Q: We have our purchasing office in China. Can we still work together?
A: If your purchasing team in China is only to conduct spot check to see if our system is working, then yes, we can still work together. If your purchasing team in China has its own quality controllers with tools to conduct the entire process control at the workshops like we do, then you do not need us.
Q: We have bad experience with suppliers that the samples are good but quality deteriorates in production deliveries. Does the same happen for products from your company?
A: The situation seldom happens with products from our company unless we missed points in our inspection. To begin with, we mandatory requires the tooling and process for making samples be the same for manufacturing parts in production runs. On top of that, our company’s mechanism is to own the products first before we sell them. Naturally, we have no interest to take bad products. The effective way to get good products is to have our own professional staff stay on the factory floor, monitor the process and check the quality before taking them.
Q: In comparison with other suppliers from China, your tooling/pattern cost is more expensive and the lead-time for sample is longer. Can you explain?
A: When we quote a project, we quote it with an intention to stay with the customer for a long time so the tooling/pattern are designed and made for high quality and durability. We also make the sample in the same way as we would do for the production runs. Such practice makes us less attractive to customers in the quote. However, in reality, our customers benefits from our practice because we have very high successful rate in samples and consistency in quality of production deliveries. We are a mature company. We do not trick customers for quoting artificially low tooling/pattern prices just to get in the door or making a sample just for the sake of a sample and worry about the quality in production runs later.
Q: We have our purchasing office in China. Can we still work together?
A: If your purchasing team in China is only to conduct spot check to see if our system is working, then yes, we can still work together. If your purchasing team in China has its own quality controllers with tools to conduct the entire process control at the workshops like we do, then you do not need us.